What is an Intrapreneur?

Many of you interested in starting a new venture are saying: “I like what I am doing now or who I am working for”. My recommendation: Learn everything you can and practice “intrapreneur” skills while you have less risk of losing your own capital. Intrapreneurs make things happen with small and large companies and are often the champions of key projects and strategic intiatives.

They drive the adoption and implementation of new ideas. Because your timing in starting a small business should be based on market conditions, competitive intensity, the availability of capital (financial and human), and lastly your own personal preference, it is not always the best time to quit the day job and begin your start-up. Knowing when to launch a new venture is a combination of experience, smarts, and luck.

What is the difference between an intrapreneur and a entrepreneur? Entrepreneurs are skilled at listening carefully to their customers and readily take suggestions from any level employee. However, the entrepreneur thinks he can be part of the solution of practically any problem. Plus entrepreneurs are known to bring their idiosyncrasies into the workplace and be impossible to satisfy.

Conversely, when the intrapreneur is constantly aware he/she needs assistance, or lacks the necessary capital (financial or otherwise– under the control of others) to achieve his/her goal, they know how to reach out and engender confidence and trust with their colleagues. One title often heard associated with intrapreneurs is the word “champion.”

To champion something denotes an emotional attachment to a cause that the intrapreneur believes in and takes risks to achieve the goals laid out [to bring that product or service to market]. This trust operates both laterally and with top executives in the firm. Often the peer relationships are the most important resource the intrapreneur can depend on. To succeed, he/she must win over their peers and influence people to bend the rules. Empathy is also a critical skill entrepreneurs often lack with their internal staff thinking that “if I need to work 14 hours today, then my staff should too”.

Clayton Christensen of the Harvard Business School wrote the following about the challenge for Intrapreneurs in  his book The Innovator’s Dilemma, “My primary thesis is that management practices that allow companies to be leaders in mainstream markets are the same practices that cause them to miss the opportunities offered by disruptive technologies.” In other words, most people who can drive the creation of a “better mousetrap” may not be the best person to take a good company to excellence.

Summarizing, good intrapreneurs may not be great entrepreneurs and the opposite is likely to be true. However, if you find yourself in a good situation working for someone else, you have the time and resources to practice your intrapreneur skills. You are likely to need these skills as an entrepreneur and the more you can do the less likely you will need to go out and buy that talent.

It allows you to soften the hard edges that make most entrepreneurs hard to work for.

Most people think that top management makes all of the tough calls on which new ideas or markets should be funded. Christensen makes the point that in “enlightened” organizations like Scandinavian Airlines or In and Out Burger the real power lies with the people deeper in the organization who decide what problems can be solved directly with the customer at the time/level of the break-down. .These same “foot-soldiers” drive creation of new processes and products to respond to customer needs and requests. The genesis of new ideas is often found in the process of continuous improvement, made famous by Edward Deming and his Japanese followers. The Japanese intrapreneur used the Kaizen or continuous improvement model to drive new product development and change within the organization.

“In order to be successful in venturing today, new corporate models and management practices are needed that nurture initiatives that do not show immediate profitability” (Christensen, 268-269). When the market shifts, those small companies practicing kaizen will be prepared to refine and improve profitability at a rapid pace. My hats off to the entrepreneur biding her time playing the role of intrapreneur in any organization. She wants to run her own show but has the patience to learn how to persuade others and get results without the “hammer”.

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About Don Capener

Dr. Capener joined the Monmouth College business faculty in 2001. He is best known as the co-founder of Above The Rim Basketball that sold to Reebok in 1993. Capener recently accepted the Deanship at Jacksonville University’s Davis School of Business in Florida. As an Emmy award winning advertising professional in the Southern CA region, Don was the CMO and marketing architect for Above The Rim and ClickRewards.com. He directed national efforts for Visa’s promotional campaigns such as Visa Rewards at Frankel & Company in Chicago and San Francisco. He rose to Managing Director of Frankel’s San Francisco office. He is now a Professor of Strategic Management and Entrepreneurship and consults for start-up and mid-sized companies